The Columbus Electric Utility is composed of four transformer substations and over 60 miles of distribution lines. At the end of 2021, CW&L served 2,863 electric customers in the City of Columbus and the Townships of Columbus and Elba, with electric sales of 74,214,823 kilowatt-hours.
Gone are the days when a utility employee would walk to each and every meter to ‘read the meter’. Columbus Water & Light collects usage data from your electric meter with automatic meter infrastructure (AMI). Our data collection devices read your meter from a distance and store that information in a format that is then downloaded into our billing software to help produce your monthly billing statement.
In some cases or during certain times of year, our data collection devices are not able to communicate with your meter to deliver consumption data. In that event, we provide you with an estimated billing statement. That estimate is based on your normal usage history for that time of year. Any difference between the amount actually used and the estimated amount billed is corrected automatically when the next regular meter reading is obtained. Ultimately, you pay only for the amount of energy actually used.
Who is Responsible For Fixing What?